Saturday 14 November 2015

Advantages Of Using Small Business Voip Phone Systems Over The Old System In Vancouver, BC

By Mattie Knight


Several companies are now appreciating the benefits of the new VoIP systems over the old legacy telephony. They are now switching over to the new systems to take advantage of the benefits. If you are keen on getting better services and at the same time reducing the cost of calling, plan to migrate to the new telephone platform. Here are the other benefits that you stand to gain when using small business VoIP phone systems for your Vancouver, BC entity.

The VoIP platform offers flexibility in that it ensures that the employees can be reached at any location that has Internet connectivity. They can also reach the office from any point around the world that is connected to the Internet. The technology appeals to field teams that spend most of their time out there and talk to clients while in the field. It is also good technology in investing into telecommuting opportunities.

Voice Over Internet Protocol has better features that old telephones. You can also have it integrated into your smart-phone for better mobility. The systems do away with a telephone operator or receptionist that has first to pick a call and decide what to do with it.

Switchboards and telephone cabling are also not needed. You also do not need an operator for call routing. You can use a standard computer and experience all the phone capabilities. This saves the space requirements. Finally, there are a no expensive maintenance costs like the old telephone. You enjoy a fast and easy way to communicate.

VoIP service providers are great in business support and even do remote servicing. Most of the applications are web-based, which makes it easy for diagnostic functions to be done quite fast remotely. Thus, you have less downtime for your business, which translates to better services to your customer as well as enhancing accessibility by your clients.

Companies receive lots of unsolicited calls that are energy draining and a nuisance. With the technology, you can screen the calls that come to your line and decide how to treat them. The service allows you to save callers and view their ID before taking their calls. For example, if you get a call from family members, you can direct them to your cell phone. You can also disconnect a caller who keeps on calling you to sell some energy boosters.

There are times that employees get inquiries that require them to consult before giving answers to clients. They are forced to call back after getting the answer. With VoIP, they can seek more information or advice on the particular area that the client requires assistance without hanging u or making the client aware of this. This helps convert many prospects to customers.

There are many more features on VoIP worth trying. You can set usage budgets, do conferencing, activate Music On Hold, auto attendant, door phone entry buzzer, email integration, call routing among other features. The system can be scaled upwards when your business expands in the future. Try the platform and see how it helps your business.




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