If you are about to install TalkSwitch Management Software and you find it that the auto discovery can't be able to locate the TalkSwitch and it asserts "No telephone system detected", do not fret. There are two easy steps to follow to rectify the problem. This is probably going to occur if you replace any network device like a router which changes the IP address subnet on your local area network.
The first step is to look at if there's an existing anti-virus software or firewall that has an effect on the connection between the software and your personal computer. If there is any, attempt to disable it first to continue with the installing process.
The second step is to connect the TalkSwitch device and your personal computer using a USB cable and TalkSwitch Management Software. Click IP Configuration (on the left side under configuration menu and global settings. Under system IP settings there's a drop-down box, it'll either say "Obtain IP and DNS info automatically" or "Use configured IP and DNS information".
If it is saying "Obtain IP and DNS information instantly" simply secure the network wire is firmly attached to the LAN port on the phone system and hooked up to either your network router or to a switch and reboot the system by pressing the Power button on and off. Once absolutely booted up the Info light should be solid green and it should receive an IP address from a DHCP server on the network.
If it says "Use configured IP and DNS info" this means that it is using a statically assigned LAN IP. If the subnet is dissimilar than the phone system you'll need to change the IP number of the TalkSwitch. After this is complete disconnect the USB cable and re-connect the TalkSwitch Management Software to your network. You might be able to connect thru the software now after following these simple steps.
The first step is to look at if there's an existing anti-virus software or firewall that has an effect on the connection between the software and your personal computer. If there is any, attempt to disable it first to continue with the installing process.
The second step is to connect the TalkSwitch device and your personal computer using a USB cable and TalkSwitch Management Software. Click IP Configuration (on the left side under configuration menu and global settings. Under system IP settings there's a drop-down box, it'll either say "Obtain IP and DNS info automatically" or "Use configured IP and DNS information".
If it is saying "Obtain IP and DNS information instantly" simply secure the network wire is firmly attached to the LAN port on the phone system and hooked up to either your network router or to a switch and reboot the system by pressing the Power button on and off. Once absolutely booted up the Info light should be solid green and it should receive an IP address from a DHCP server on the network.
If it says "Use configured IP and DNS info" this means that it is using a statically assigned LAN IP. If the subnet is dissimilar than the phone system you'll need to change the IP number of the TalkSwitch. After this is complete disconnect the USB cable and re-connect the TalkSwitch Management Software to your network. You might be able to connect thru the software now after following these simple steps.
About the Author:
We sell, install and provide support for Talkswitch, FortiVoice, including the FortiVoice FVC-100 Phone Systems, FortiVoice FortiFone FON-550i Phones and FortiVoice FortiCare Accessories. We offer free shipping and have a 30 Day Return Policy on systems.
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